Recognize conflict. Keep in mind that disagreements arise naturally in all lasting relationships.
Conflict cannot be avoided, therefore we must learn how to handle it.
Conflict presents an opportunity for growth, new knowledge, and increased communication as well as an indication that something has to change. Conflicts cannot be resolved until they are discussed with the right person (s).
Be a calming influence.
Your response to the disagreement can increase or diminish its intensity, regardless of whether you are a sounding board for a buddy or are resolving a quarrel of your own. Offer an impartial or objective point of view to help others relax. Plan how you will collaborate with the other side to resolve the issue.Actively listen. Think about how you discover a solution for the awkward situation that’s going on around your environment.